1. Our Commitment to Privacy

The Remedy Space respects your privacy and complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, store, and disclose your personal information when you interact with our website, booking system, and services.

2. Information We Collect

We may collect:

• Identity details: Name, date of birth

• Contact details: Email address, phone number, postal address

• Health information: Relevant details for treatment (with your consent)

• Payment information: For processing bookings and services

• Website data: IP address, browser type, cookies, and analytics

3. How We Collect Information

• Directly from you when you book an appointment, complete forms, or communicate with us

• Automatically through our website (cookies and analytics)

4. Why We Collect Your Information

• To provide and manage our services

• Process bookings and payments

• Communicate about appointments and updates

• Comply with legal obligations

• Improve our website and customer experience

5. Use and Disclosure

We will:

• Use your information only for the purposes stated above

• Never sell or rent your personal information

• Disclose information only:

  • With your consent

  • When required by law

  • To trusted service providers (e.g., booking platform, payment gateway)

6. Data Storage and Security

We take reasonable steps to protect your personal information through secure servers, encrypted connections, and restricted access.

7. Access and Correction

You have the right to access and correct your personal information. Contact us at the_remedyspace@outlook.com.

8. Cookies and Analytics

Our website uses cookies and analytics tools to improve functionality. You can manage cookie settings in your browser.

9. Complaints

If you believe we have breached the Privacy Act or APPs:

• Contact us at the_remedyspace@outlook.com

• If unresolved, contact the Office of the Australian Information Commissioner (OAIC) at https://www.oaic.gov.au

10. Updates

We may update this policy from time to time. The latest version will always be available on our website.

Consent: By using our website and booking services, you consent to the collection and use of your personal information as outlined in this Privacy Policy.

Effective Date: 13 January 2026